{"id":381,"date":"2016-06-07T19:30:14","date_gmt":"2016-06-07T18:30:14","guid":{"rendered":"http:\/\/www.bcpdt.org.uk\/news\/?p=381"},"modified":"2023-05-31T18:48:03","modified_gmt":"2023-05-31T17:48:03","slug":"ee-given-pay-go-number-someone-else","status":"publish","type":"post","link":"https:\/\/www.bcpdt.org.uk\/news\/2016\/06\/07\/ee-given-pay-go-number-someone-else\/","title":{"rendered":"EE has given my pay-as-you-go number to someone else"},"content":{"rendered":"

Mobile phone Giant EE has given one of their pay as you go customer number to another contract customer by mistake<\/em><\/p>\n

\n

<\/p>\n

\"PoweredThis article titled “EE has given my pay-as-you-go number to someone else” was written by Anna Tims, for The Observer on Tuesday 7th June 2016 05.59 UTC<\/a><\/p>\n

I have had the same pay-as-you-go number for more than 16 years; my son has been using it for the past decade. Recently he unexpectedly received a new sim activation pin. Later that day he found he could no longer make or receive calls. <\/strong><\/p>\n

When a friend rang his number, a stranger answered it. I called EE immediately and was told that our number had erroneously been given to another customer on a monthly contract. I was promised that it would be returned within 72 hours, which indeed it was. Immediately afterwards, my son was called by EE and told that his phone number was a contract number and would be taken away. Whenever I ring I am passed from pillar to post and given promises that are never fulfilled.<\/strong> NC, Milton Keynes, Bedfordshire<\/em><\/p>\n

EE blames human error. A spokesperson says: \u201cWe\u2019re ensuring that the staff member involved is receiving more training \u2026 We\u2019ve apologised to both customers for the inconvenience caused and have restored the number, and offered a gesture of goodwill.\u201d The goodwill is \u00a329 worth of credit on your son\u2019s pay-as-you-go account and a refund of the \u00a315 credit he had on his sim when the phone stopped working. However, your son had to buy a new phone while his was out of action and you say each member of staff you spoke to gave you a different reason for the confusion, including fraud and bribery. EE\u2019s efforts to rectify the mistake were dismal and you might still be waiting if you had not invoked the media.<\/p>\n

If you need help email Anna Tims at <\/strong>your.problems@observer.co.uk<\/strong><\/a> or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.<\/strong><\/p>\n

guardian.co.uk © Guardian News & Media Limited 2010<\/p>\n

Published via the Guardian News Feed<\/a> plugin<\/a> for WordPress.<\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

The network passes me from pillar to post every time I call to get to the bottom of the issue<\/p>\n","protected":false},"author":1,"featured_media":382,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":{"facebook_10220698900476085_349663338397715":"","twitter_1370559253_1370559253":""},"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[21],"tags":[134,61,24,136,129,130,127,96,64,128,131,133,135,132,804,803],"class_list":["post-381","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-anna-tims","tag-article","tag-business","tag-cash","tag-consumer-affairs","tag-consumer-rights","tag-ee","tag-features","tag-main-section","tag-mobile-phones","tag-money","tag-telecommunications-industry","tag-the-observer","tag-uk-money","tag-with-anna-tims","tag-your-problems"],"_links":{"self":[{"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/posts\/381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/comments?post=381"}],"version-history":[{"count":0,"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/posts\/381\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/media\/382"}],"wp:attachment":[{"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/media?parent=381"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/categories?post=381"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bcpdt.org.uk\/news\/wp-json\/wp\/v2\/tags?post=381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}